FAQs

Yes, all products comply with international standards (ASTM, GB/T) and are tested by TUV Rheinland for safety and quality.

Yes, we provide virtual demos and detailed specifications. For physical samples, contact our sales team for logistics arrangements.

Our product range includes:

Arcade machines (e.g., claw machines, gift dispensers).

Simulation/sports machines (e.g., VR devices, digital sports equipment).

Non-powered play structures (e.g., naughty castles, trampolines).

Vending machines and custom-branded equipment.

We offer a ​1-year warranty​ on all equipment and lifelong after-sales guidance.

We provide end-to-end customization:
IP & Theme Design: Brand-specific concepts (e.g., retro-futuristic, sports-themed).
Space Planning: Tailored layouts for zones like VR arenas, interactive sports areas, and party zones (see document 2’s “3D Design” and document 4’s “customized planning”).
Equipment Customization: Branded machines (e.g., claw cranes, VR simulators) with CE/RoHS certification.
Immersive Decoration: Themed lighting, signage, and projection installations.

All machines meet CE, RoHS, and international safety standards (document 1’s “CERTIFICATES OF CONFORMITY”).
Durable materials (e.g., solid wood for sports equipment, foam molding for vending machines) and rigorous quality control.
Post-installation: 24/7 technical support and annual safety inspections (document 1’s “Commitment to Quality”).

Yes, our full-service support includes:
Pre-launch: Staff training, licensing assistance, and marketing strategies.
Post-opening: Remote equipment monitoring, maintenance, and software updates (document 4’s “operational support”).
Profit optimization: Data-driven insights for ticket pricing and game rotation.

Yes, our team assists with staff training, event planning, and maintenance strategies to ensure smooth operations.

We design compact layouts for mini stores (100–200 sqm) and optimize equipment placement for maximum revenue.

Yes, key examples include:
Ganzhou FUNDAY Sports Park (8,000㎡): 156 attractions, ROI achieved in 1.5 years.
Puning Trendy Sports Hall (6,000㎡): Features climbing walls, VR racing, and digital sports with 134 games.
Global venues: Successfully operated in Europe, Southeast Asia, and North America.

We provide free floor plans, 3D renderings, and ROI analysis based on your budget, location, and target audience.

Our R&D team combines market trends with innovation to create unique yet profitable designs.

Production typically takes ​7–21 days, depending on complexity.

MOQ varies by product type. Small orders (e.g., claw machines) may have no MOQ, while large projects require case-by-case negotiation.

Yes, we offer tailored solutions for branding, gameplay mechanics, and profit models to align with your business needs.

Yes, we provide standardized contracts covering warranties, delivery terms, and confidentiality.

We accept T/T, L/C, and PayPal. A 30% deposit is required to start production.

Delivery times vary by region:

Asia: 7–15 days.

Europe/North America: 20–35 days.

​Do you handle customs clearance?​

Yes, our logistics team manages documentation and customs processes for hassle-free delivery.

We support sea freight, LCL (less-than-container load), and DDP (delivery duty paid) to global destinations.

Yes, we maintain a stock of critical components for fast replacement.

We regularly recommend new games and upgrades based on market trends to maintain customer engagement.

Contact our 24/7 support team. We provide remote troubleshooting or dispatch engineers for on-site repairs.